Service

BAICHEN will always be there for you.

Support

Support
1

Pre-Sales Service
24 Hours Online

Our customer support team is available 24 hours a day, seven days a week to assist you with any inquiries or concerns you might have. Whether you need product information, technical specifications, or assistance with the ordering process, our knowledgeable representatives are always ready to help, ensuring you receive timely and accurate information.

2

Flexible Payment Terms

We understand that different customers have different financial needs, which is why we offer flexible payment terms to accommodate your budget. Our aim is to provide you with a hassle-free purchasing experience, allowing you to choose a payment plan that works best for you without compromising on your cash flow or financial planning.

3

Free Video/Images

To help you make an informed decision, we provide free video images of our electric wheelchairs. These detailed videos showcase the features, functionality, and benefits of each model, giving you a comprehensive understanding of the product before making a purchase. This transparency helps you feel confident in your choice.

4

Fast Proofing

We offer fast proofing services to ensure that any customizations or specific requirements you have are met with precision and speed. Our efficient proofing process allows you to review and approve the product details quickly, ensuring that the final product matches your expectations perfectly.

5

Design and Development of New Models

Innovation is at the heart of our company. We continually invest in the design and development of new electric wheelchair models to meet the evolving needs of our customers. Our team of skilled engineers and designers work tirelessly to incorporate the latest technologies and ergonomic designs, ensuring our products remain at the forefront of the industry.

6

Logistics and Transport

We take pride in our robust logistics and transport solutions, ensuring that your electric wheelchair arrives safely and on time, no matter where you are in the world. Our packaging process involves 7 layers of carton combined with pearl cotton, providing superior protection against damage during transit. Additionally, we have extensive experience in dealing with customs clearance, helping customers navigate and resolve any potential issues. This meticulous attention to detail ensures that your wheelchair reaches you in perfect condition, ready for immediate use.

7

After-Sales Service
3 Years Warranty

We stand behind the quality and durability of our electric wheelchairs with a comprehensive 3-year warranty. This warranty covers any manufacturing defects or issues, providing you with peace of mind and assurance that we are committed to delivering products that stand the test of time.

8

Free Parts Replacement

In the event that any parts of your electric wheelchair need to be replaced, we offer free parts replacement as part of our after-sales service. This ensures that your wheelchair remains in optimal working condition, minimizing downtime and maintaining your mobility and independence.

9

Remote Maintenance

Our remote maintenance service allows us to diagnose and resolve minor issues without the need for an in-person visit. Through advanced diagnostics and virtual support, our technicians can guide you through troubleshooting steps or perform software updates, ensuring your wheelchair operates smoothly.

10

Video Factory Inspection, Real-Time Clear Goods Production Progress

We provide video factory inspections to give you a transparent view of our production process. You can watch real-time, high-definition videos of your wheelchair being manufactured, ensuring you are informed of the progress and quality at every stage. This transparency builds trust and confidence in our commitment to delivering top-notch products.

01

Customised

reclinable

Customised recline features for wheelchairs are an important aspect of meeting the varying comfort requirements of users. By providing this customised service, we enable users to have a personalised wheelchair experience, a sense of control and comfort in their daily lives.

02

Customised

FOLDING

Whether you are travelling or have limited space at home, the ability to fold your wheelchair to suit your personal preferences ensures convenience and adaptability.Ofering customization in these features ensures that users can tailor their wheelchair to meet their specific lifestyle and mobility requirements.

03

Customised

ELECTRONIC CONTROL SYSTEMS

Different electronic control systems can meet the price positioning or performance positioning of different agents for their own brand models. We offer customisation of electric systems to suit all customers' needs

04

Customised

BATTERY

Depending on the customer's positioning of the product, different battery types and battery capacities can be used. For example, for long time outdoor activities, high capacity batteries can be used to make the endurance time more durable.

05

Customised

WHEELS

We can provide customers with different shapes of wheel styles, and we can also customise exclusive styles according to customers' drawings. And according to the customer's riding needs, we can choose different tyres to adapt to various road surfaces.

06

Customised

LOGO

We can deform the client's logo so that it can be more beautifuly displayed on the product, reflecting the brand's style, We can also provide a variety of logo printing methods.

07

Customised

CUSHIONS

The thickness of the cushion, the material and how it is placed on the wheelchair can be customised according to the customer's needs. To meet the needs of customers in different use scenarios for riding comfort.

08

Customised

COLOUR

We can paint the products in a variety of colours to match the characteristics of the customer's brand. And the MOQ is only 1 piece within 7 days.

09

Customised

PACKAGING

We can customise thickened cartons or print the patterns and text that the customer requires on the carton, Including manuals can also be customised.

Trusted By Global Well-known Brands

We are proud to be able to help you become a leader in your industry, it is time for something new.

Baichen's Story With Clients

Revolutionizing Mobility

The Rise of Aluminium Power Wheelchairs

Introduction

The Rise of Aluminium Power Wheelchairs

Revolutionizing Mobility

The Rise of Aluminium Power Wheelchairs

Introduction

The Rise of Aluminium Power Wheelchairs

Revolutionizing Mobility

The Rise of Aluminium Power Wheelchairs

Introduction

The Rise of Aluminium Power Wheelchairs